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Understanding the key influences that determine successful outcomes from a coaching relationship;
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Achieving better rapport and the ability to gauge the emotional state of the other person
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Developing a coaching contract
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Identifying the belief system and thinking styles of the other person;
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Understanding the patterns behind emotions and developing more flexibility in how you deal with others
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Asking questions which help the other person to realise what they really feel and think and to describe their experience in a precise manner
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Opportunities to coach and be coached
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An Emotional Intelligence questionnaire to take away and use no license fee
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Telephone Coaching
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Becoming your own coach
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